TPT Shipping and Information

Shipping and Returns Policy

Shipping

Shipping is free of charge!

We are not responsible for any customs and import taxes that may apply outside Europe or delays due to customs. Orders generally ship within 5 business days, with a shipped confirmation email being sent once your order is on the way. Delivery time frames vary depending on your location. European orders usually arrive within 5-7 business days of being shipped. All the orders are tracked and a tracking number is provided by the shipping carrier so that you can always check your order online.

Returns

All sales are final.

We take the utmost care in packaging the artworks and only use reliable, professional carriers. Nevertheless, you must examine the package on arrival. Artworks must be moved carefully from packaging as you will be liable for any damage incurred to the artworks during unpackaging.

We accept returns for exchange only for items damaged in transit (from our warehouse to your place). If an artwork or the package itself is damaged, please contact us (use our contact form) at once and no later than 7 working days of receipt and inform us about the damage. We will replace the full order or artwork which were delivered in a damaged or faulty condition with the same or a similar one (subject to availability).

Copyrights

The Pattern Tales is a registered company of Chiara Aliotta.

Our inspiration comes from novels and poetry. 
All designs, images, illustrations and the like featured on this website are protected under Italian and International Copyright Laws, and cannot be copied, reproduced, or used, without our written permission.

From time to time we license the use of our work, and if you wish to license any of our images & designs or part thereof, please email us at: info@thepatterntales.com